ORDER
How can I make the order (for products that are in stock)?
Please contact me via the contact button on the "contacts" page or write to me on social networks
How can I make the order for personal order ?
To place an order, please contact me via the contact buttons on this site or leave a request on the main page for feedback.The order is made as follows:● We discuss the watch you want to see, including the mechanism, material, design and other characteristics that matter: the price for the product is formed on this basis● The buyer makes an advance payment of 30% of the cost● We begin working on your project● After the watch is completed, the buyer makes the remaining payment for the watch● We send the watch to the address you specifiedNon-refundable advance payment.Once you have made a 30% advance payment and we have started working on your watch, the project is considered launched.If you decide to refuse the watch for any reason, the advance payment is non-refundable.
What payment options do you provide?
There are several methods available for payment of international orders:
1. PayPal
2. CryptocurrencyTell me about delivery and taxes
Shipping is carried out at our expense by international mail.Taxes: the legislation of each country introduces its own tax on the delivery of goods from abroad. The buyer assumes the responsibility for paying the tax of his country
Warrancy
The family-run studio "bySardakowski" provides a guarantee for all watches made in our workshop.
WARRANTY TERMS
The warranty covers any product defects that occur due to our fault. Replacement or repair of defective parts is free of charge. After repair, the warranty period is not extended.The warranty does not cover the strap, case coating, buckle and other decorative elements.The warranty also does not cover damage resulting from the following circumstances:● Violation of operating rules, including impacts, dents, mechanical damage to the case and mechanism, rebounded hands, deformed parts and other signs of improper use.● Self-repair or opening of the product by unauthorized service centers. Signs of such interference are loose screws, disassembled mechanisms and other traces of third-party repair.● Contact with water, aggressive chemicals, which manifests itself in the form of corrosion, plaque or stains.● Penetration of foreign objects, substances or insects into the product.● Impact of circumstances such as fire, accidents, electrical network breakdowns, etc.● Impact of extreme temperatures.● Damage that occurred during the shipment of the watch to the buyer due to the fault of postal services or transport companies.
Warranty service is provided in our workshop. The cost of delivery in both directions is paid by the buyer according to the tariffs of postal or transport companies.Warranty repairs can take up to 3 months if it is necessary to find a suitable mechanism for replacement. If the repair takes more than 3 months, the workshop can offer a replacement watch.The warranty for watches with a vintage movement is valid for 6 months, with a modern one - 12 months. The warranty period begins from the moment the buyer pays for the watch.Refund and returns
Watches made to order are not subject to return or exchange.